Web Knowledge Database
Why Can't I send emails?
If you are having trouble sending email but are receiving email OK check the following settings in your email client (Outlook, Windows Live Mail etc):
Check both Mail Servers (Incoming and Outgoing) are set to mail.yourdomain.com.au. Sometimes people set the outgoing mail server to their ISP, we recommend using your own which is mail.yourdomain.com.au.
Change your Outgoing Mail Port (SMTP) to port 26. Often ISP's will block Port 25 which is default. This setting is usually in the advanced section of your email account settings. Do not tick on Use SSL.
Check your username is the whole email address, eg user@yourdomain.com.au
Make sure the setting My server requires authentication is ticked on and then select Settings and make sure Use same settings as my incoming mail server is selected.
Log in to cPanel and check your disk usage to see if your email account is full. To do this first log in to your cPanel: http://www.yourdomain.com.au/cpanel
Once logged in, in the left column of the page you will see your Account Info or Stats. Check your Disk Space Usage to make sure you are not using all your available diskspace. If you have reached or are over quota this will affect your ability to send and receive emails
We also need to check the individual email account quotas. Towards the middle of the cPanel page click on Email Accounts
The main email accounts page will now open and in the middle of this page you will see a listing of all your email accounts on your domain. The info next to each account shows the disk space quota for each account and how much they have used. If an account is over quota simply click on the Change Quota link to the right of the account and set a new quota.
How do I access WebMail?
To check your email account via webmail log in at this address: http://www.yourdomain.com.au/webmail
You will be asked for a username and password. Your username is the whole email address, eg user@yourdomain.com.au
Once logged in you can choose which webmail client to use. If you're not sure, we suggest SquirrelMail as the webmail client due to its ease of use.
How do I add an email forwarder?
To add an email forwarder, first log in to your cPanel: http://www.yourdomain.com.au/cpanel
Once logged in, in the middle of the page next to Email Accounts click on Forwarders.
The forwarders page will now be shown. To add a forwarder click on Add Forwarder
For example, if you wanted to forward all email received at sales@demo.com.au to the existing address info@demo.com.au you could enter those two addresses as shown below. Please note, the sales@ address does not need to be created as an email account if you are just wishing to use the address to forward.
You can also forward email from an address on your domain to a completely different email address you may have, for example a hotmail address.
How do I add a mailbox/user?
To create/add an email account, first log in to your cPanel: http://www.yourdomain.com.au/cpanel
Once logged in, in the middle of the page click on Email Accounts
The email accounts page will now be shown. On this page you can create/add an email account by filling in the fields asking for the Email Account Name, Password and Quota.
In the Email field, enter the name of the email account you are wanting to create. For example, if you wish to create an info@yourdomain.com.au email account, enter info in this field.
In the Password field, enter the password you would like the new account to have. You will also have to enter the password again to make sure of no mistakes. Please take note of the password you are giving your new email account
In the Mailbox Quota field, enter the amount in MB which you would like the email account to have. The default is 250MB but you may want to make this smaller if you are creating the account for a staff member etc
Click Create Account to finish creating the email account.
You can start sending and receiving email from this account straight away using webmail, or you can now configure your email client (eg Outlook) to start using this account.
Mailbox is Full - How do I check? How do I clear it?
To create/add an email account, first log in to your cPanel: http://www.yourdomain.com.au/cpanel
Once logged in, in the left column of the page you will see your Account Info or Stats. Check your Disk Space Usage to make sure you are not using all your available diskspace. If you have reached or are over quota this will affect your ability to send and receive emails.
We also need to check the individual email account quotas. Towards the middle of the cPanel page click on Email Accounts
The main email accounts page will now open and in the middle of this page you will see a listing of all your email accounts on your domain. The info next to each account shows the disk space quota for each account and how much they have used. If an account is over quota simply click on the Change Quota link to the right of the account and set a new quota.
If an email account is using all it's disk quota, but you are not sure why because you have checked your email account and it is empty, it is possible there is some mail hidden in a folder, usually the sent folder. This is can happen if you have been using webmail to send mail from your account.
To check, log in to your webmail. http://www.yourdomain.com.au/webmail
You will be asked for a username and password. Your username is the whole email address you want to check, eg jsmith@yourdomain.com.au
Once logged in select the email client you normally use for webmail. Most likely it is SquirrelMail. You will then be presented with your inbox. There will also be a column, either to the left or right of your inbox, showing your email folders.
Check these folders, particularly the Sent and Trash folders, for emails that are using up space. To delete mail form the Sent folder select the messages you want deleted and move them to the Trash folder. To delete mail from the Trash folder there should be a link next to the folder labelled Purge.
How do I view my website statistics?
We provide several different statistics programs within cPanel for you to view and analyse your websites traffic. Of these programs we recommend AWStats for it's ease of use. In addition to these programs you can use the 3rd party Google Analytics for further analysis.
To use AWStats, first log in to your cPanel: http://www.yourdomain.com.au/cpanel
Once logged in, towards the bottom of the page click on AWStats
On the following page click on the magnifying glass icon to the right of the domain you would like to view the statistics of.
The AWStats page will now be shown. At the top of the page you will see a brief outline of your websites activity for the month including:
Unique Visitors - A unique visitor is a person or computer (host) that has made at least 1 hit on 1 page of your web site during the current period shown by the report. (In this example the period is 1 month) If this user makes several visits during this period, it is counted only once. Visitors are tracked by IP address, so if multiple users are accessing your site from the same IP (such as a home or office network), they will be counted as a single unique visitor.
Number of Visits - Number of visits made by all visitors. Think "session" here, say a unique IP accesses a page, and then requests three other pages within an hour. All of the "pages" are included in the visit, therefore you should expect multiple pages per visit and multiple visits per unique visitor (assuming that some of the unique IPs are logged with more than an hour between requests)
Pages - The number of "pages" viewed by visitors. Pages are usually HTML or PHP files, not images or other files requested as a result of loading a "Page" (like js,css... files).
Hits - Any files requested from the server (including files that are "Pages").
Bandwidth - Total number of bytes for pages, images and files downloaded by web browsing. Note 1: This number includes only traffic for web only (no mail, FTP etc). Note 2: This number does not include technical header data size used inside the HTTP or HTTPS protocol or by protocols at a lower level (TCP, IP...). Because of two previous notes, this number is often lower than bandwith reported in your cPanel statistics.
How do I backup my site?
To backup your website, or parts of it (Home Directory, MySQL etc) first log in to your cPanel: http://www.yourdomain.com.au/cpanel
Once logged in, in the middle of the page click on Backups
Here we can perform either Full Backups or Partial Backups/Restores. It is a good idea to initially take both a Full Backup, as well as the Partial Backups. A Full Backup is useful as a complete backup archive of your website, email and MySQL.
Please note: a Full Backup can not be restored by you the user. It can only be restored by CoastHost support but is still useful as it is a complete copy of your site, and the file can be unzipped so you have a copy of all your home directory files, MySQL databases and email accounts.
Before, and after you make changes to your website it is a good idea to perform Partial Backups of both your Home Directory and MySQL Databases. Partial Backups produce zip files that you can easily upload and restore at anytime through cPanel.
Performing a Full Backup
To perform a Full Backup, under Full Backup click on Download or Generate a Full Web Site Backup
Leave the Backup Destination set to Home Directory.
Enter an email address if you wish, to let you know when the backup is finished and ready for you to download.
Click Generate Backup
On the following page click on Go Back to take you back to the downloads page. If you entered an email address you should receive an email stating the backup is complete within a few minutes. Larger sites may take a little longer.
Once you have received the email, go back to cPanel and reload the Full Backup page. You should now see a link to a backup file under Backups Available for Download
Click on the backup file link to download the file to your computer.
Performing a Partial Backup
To perform Partial Backups on the Backups Page, click on the Home Directory button under Download a Home Directory Backup to download a zip file to your computer containing your home directory. This file can then easily uploaded and restored by you at a later date if needed.
If you have MySQL databases you should download a backup by clicking on each database name under Download a MySQL Database Backup. You can also do the same for your email forwarders and email filters if you wish.
Restoring Partial Backups
To restore a Home Directory backup file you have on your computer, on the Backups page, under Restore a Home Directory Backup, click on Choose file.
A window will pop up and you can find and select the home directory backup file, it will have a filename similair to backup-yourdomain.com-3-3-2011.tar.gz. Then click Upload. Once you click on the Upload button it will pop up a new window and the restore process will start.
Use the same method as above for restoring MySQL Databases, Email Forwarders or Email Filters if you have copies of these partial backups on your computer.
How do I update my cPanel contact info?
Your cPanel contact info email address can get sent notifications when you are reaching your disk quota, reaching your bandwidth usage limit and when one of your email accounts approaches or is over quota.
To set or update your cPanel Contact Info, first log in to your cPanel:
http://www.yourdomain.com.au/cpanel
Once logged in, towards the top of the page click on Update Contact Info
The Contact Information and Preferences page will now be shown as below. Enter an email address in the email address field. Preferably, this would be an email address that is not on your account. eg a hotmail or work address. Add a second email address if you wish. Select which notifications you wish to receive. It's usually best to receive them all. When ready click on Save and your Contact Info and Preferences will be updated.
How do I change my cPanel password?
To change your cPanel password, assuming you know the current password, first log in to your cPanel:
http://www.yourdomain.com.au/cpanel
Once logged in, towards the top of the page click on Change Password
The Change Password page will now be shown as below. Enter your Old Password, then your New Password and then your New Password (again). When ready click Change Password.
Please note: this will change your password for cPanel as well as your main FTP account.
How do I create a MySQL database and user?
Below is a guide to creating a MySQL Database. MySQL databases are used by many web applications including content management systems, blogs and e-commerce. A MySQL database also requires a MySQL user with correct privileges to access and edit the MySQL database. The easiest way to create the database, user and correct privileges is to use the MySQL Database Wizard in cPanel.
To create/add a MySQL database and user, first log in to your cPanel:
http://www.yourdomain.com.au/cpanel
Once logged in, towards the bottom of the page click on MySQL Database Wizard
On the MySQL Database Wizard page, the first step is to create the database. To do this we need to enter a Database Name. Enter a name which can give a brief description to the database, eg shop, clients etc. The database name will be prefixed with your account username. Once a name has been entered click Next Step.
The next step is to create the database user. Enter a Username and Password of your choosing. You will then need to confirm the password by entering it again. Once this is done click Create User.
The next step is to add the user you just created to the database you just created. This is done by giving Privileges to the user on the database. It is recommended to give the user all privileges to the database. Click on the checkbox next to All Privileges and then click Next Step.
The database and user have now been created and the user has had the correct privileges assigned to the database. The MySQL database is now ready to be used by your web application!
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